I am all kinds of fond of La Redoute, coming from an aesthetic perspective. However, in terms of service, they SUCK. Worldwide. Last week I made an order for a lovely blouse, a sweater, and a coat. It took several days before the order was processed and shipped, and the shipping cost was, IMO, pretty damn high for USPS standard. Oh well. But then I check my bank statement, and see that there is about $80 more than there should be.
Ooops? Turned out the coat was sold out (I found this after extensive browsing of their web catalog) and was thus canceled. Did someone inform me of this? Did anyone give me the option to, I don’t know, change size (I wouldn’t, but what if?) or cancel my whole order?
No. No one told me anything, and while there was a small note on my “your order status” page that was linked to from the notification email, it wasn’t mentioned in the email.
Incompetent! Common courtesy would involve informing me and giving me the chance to change my mind. Now I have to find a coat I can wear for job hunting and later to work, and I am out of places to look. It was perfect.
(Meanwhile, I love Azalea for not only sending me an automated ‘your stuff has shipped’ email, but a personalized one from someone at Sales. You’re gold, guys.)
